FAQ

Shipping:

When will my order ship?

Generally all orders will get shipped within 1-2 business days of being placed. For international orders please allow up to 3 days for your payment to get processed. Once your order is shipped it you will receive an email with tracking details.

What is the cost of shipping within the US?

Shipping cost depends on weight and destination. We offer USPS and UPS shipping. In general, t shirts, shorts, or rash guards will be about $4-$10.

If your order weighs less than 13oz then you can choose to ship with First Class USPS Mail for a cheaper price. If it’s over 13oz, you can choose USPS Priority Flat Rate at check out for $7.35.

I paid for USPS Priority Mail, when will I receive my order?

If you choose USPS Priority Mail, your order will get shipped within 2-4 business days. If you need Overnight or Express shipping please choose UPS Next Day Air or USPS Express.

Do you ship internationally?

Unfortunately, at this time we only ship in North America (US, & Canada)

 

Payments

How can I make a payment?

We accept all major credit cards, PayPal, Stripe and Venmo.

My payment did not go through. What could be the reason for that?

There could be different reasons for why your payment got declined. If you pay via credit card it could be your billing address. If your shipping address is different from your billing address please make sure you provide both. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If you tried paying via PayPal and it did not go through you can check with PayPal directly. They have their own verification process, we are not able to process your order until PayPal approves the charge. 

I placed an order and did not receive any invoice or confirmation. 

You should receive an order confirmation via email within 1-2 hours of your order being placed. If you did not receive anything please check your spam folder. Feel free to send us a message or email as well, maybe there was a typo in your email address. 

I have a discount code, how do I apply it to my order?

There will be a box on the checkout code to apply your discount code. Note that we are not able to accept discounts codes on already discounted items, they work on non-sale items only. 

 

Returns and Exchanges

If you wish to exchange your item for a different size or color you can do so by sending it back for store credit. Email us to receive a return shipping label. There is no return fee for returning for store credit. All returns for a refund will include a return fee. The original shipping cost does not get returned. Feel free to send us an email at info@anatomyjiujitsu.com with any questions at any time!

 

I already washed or used my item, can I still return it?

We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached. 

My gear ripped, can I get a replacement?

These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton/poly and not indestructible. If your gear rips within 90 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gear so we can asses. 

Can I return my item to exchange it for something else?

We don’t do direct exchanges. If you wish to exchange your item please start the return process by emailing us at orders@anatomyjiujitsu.com. Once we receive your return we will issue you store credit which can be used on another item. Returns for store credit do not have a return fee. 

Questions about our products

I don’t know what size to get. Can you help? 

Of course! If you are not able to determine your size via our size charts we are here to assist with any sizing questions you may have. Feel free to send us an email at info@anatomyjiujitsu.com. Please provide your height and weight.

How should I wash my product?

We highly recommend you wash all shirts, rash guards and shorts cold and hang dry. We are not able accept any returns or exchanges once your item has been washed. 

The item I am looking for is sold out. When will it be back in stock?

We restock a lot of items every 2-3 months. Some items may not be restocked for a longer period or may be discontinued all together. If you have questions about a specific product, feel free to send us an email or message as well! 

Sponsorship

I want to be sponsored by Anatomy. How do I apply?

Send us an email at sponsorship@anatomyjiujitsu.com. Tell us about yourself and why you want to be sponsored by Anatomy. We read every application and do our best to get back to everyone. Also, keep in mind that we are a small business and sponsorship will most likely come in the form of free gear and promotion.  

I applied for a sponsorship and have not received a reply. How long does it take?

We do our best to get back to everyone within a week. Please allow up to four weeks to hear back.

For any other questions you may have, feel free to message us in our live chat during business hours or send us an email at orders@anatomyjiujitsu.com!